We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act
We collect information about you for 2 reasons: firstly, to process your reservation or membership and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser.
You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We will only read or write cookies for the preference level set, cookies set prior to you changing your settings will still be on your computer and you can
remove them using your browser settings.
We use 4 styles of cookies:
1. Strictly Necessary cookies
these let you move around the website and use essential
features like secure areas, shopping baskets and online billing. These cookies
don’t gather any information.
The Crown Spa Hotel uses Strictly Necessary cookies for the shop and booking engines.
2. Performance cookies
these collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you, all the information collected is anonymous and is only used to help us improve how our website works,
understand what interests our users and measure how effective our advertising is.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
The Crown Spa Hotel uses Performance cookies to collect annoymous information how you use our website, such as page visits, and any errors occured. It is impossible for ourselves or anyone else to find any personal information via these cookies.
3. Functionality cookies
these are used to provide services or to remember settings to improve your visit.
We use Functionality cookies to help;remember settings you’ve applied such as layout, text size, preferences and colour, show you when you’re logged in to the website.
Please note the Crown Spa Hotel uses Functionality cookies on the shop and booking engines for login, and nothing else.4
4. Targeting cookies
these are linked to services provided by third parties, such as Like buttons and Share buttons.
Please note the Crown Spa Hotel doesn’t use Targeting cookies.
To find out how to delete cookies from your browser please use:
In the public areas of the Crown Spa Hotel and many staff areas CCTV is in operation and video recordings may be made including audio. This activity is carried out for security and service reasons for the better management of the Crown Spa Hotel and security for all its Clients and staff.
Some Telephone calls are Recorded
In order to provide evidence of a business transaction with Crown Spa Hotel external telephone calls to the hotel business lines are recorded and may be retrieved to verify the evidence of a business transaction with a supplier or client. This is covered mainly by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (“LBP Regulations”).
Data Protection Policy
The Crown Spa Hotel is committed to protecting
(i) the privacy of its customers; and
(ii) the confidentiality of the information provided to it by customers.
Your personal details will not be sold on or passed on to third parties.