Tariff & Terms & Conditions of Trade for the Crown Spa Hotel in Scarborough
Tariff Back to top
Our tariffs range £29.50 to £350pppn for Room Only terms; across our entire room category within any one year. (Terms and conditions of Trade apply)
Our tariffs range from £60 to £350 per standard room for 2 adults sharing; Bed & Breakfast; across our entire room category within any one year. (Terms and conditions of Trade apply)
We have 6 different types of room classes; standard rooms, superior rooms, feature rooms, Victoria suite, mini suites and penthouse rooms, all these room classes have sea views available and all sea view rooms have the added benefit of spotting scopes! Some rooms are also suitable for families and offer twin, double and single bed formats. All are priced according to a number of variables (but not limited to those listed below)
· quality of the room,
· view from the room,
· number of persons in the room,
· ages of person in room (re children),
· quantity of rooms booked,
· season of the year,
· forecasted demand,
· rate of bookings being made for a given date,
· lead time from point of booking to arrival,
· deposit and cancellation rule,
· third party agreements,
· unforeseen events
When the above variables are taken into account our prices fluctuate for any given date, this fluctuation allows us to adapt to market conditions giving the customer the best price possible at the time of booking.
Meals when not included with the accommodation booking (Terms and conditions of Trade apply);
· Breakfast Continental from £9.95 Full English from £14.95.
· Evening meal from £30.00
From time to time the management may offer promotions on the above meal prices in response to relevant variables listed above.
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Supplementary Notes to Tariff Back to top
Prices include Vat at the prevailing rate at the time the booking is made; unless at that time a different rate is applicable.
Prices include Vat at the prevailing rate at the time the booking is made; unless at that time a different rate is applicable.
Service Charge is included (this does not include charges for delivery of items to bedrooms or other services where a charge is displayed in Hotel literature)
Per Person Per Night is abbreviated to pppn above, tariffs may also be quoted per room per stay or per room per night.
A single person supplement will apply for single person occupation of a double room this may be up to the price of a double person occupation of the room. Prices quoted are for adults separate charges apply for children and animals.
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Terms & Conditions of Trade Back to top
Reservations/Confirmations Back to top
All accommodation reservations must be confirmed on time of booking by either providing a valid credit card guarantee, deposit or full pre-payment. By issuing the credit card details the booker is giving the Crown Spa Hotel permission to take payment from the card, if a reservation is cancelled or if an account is left unpaid according to the agreed terms of the booking. Crown Spa Hotel does not hold provisional bookings. Once a reservation has been confirmed, where possible Crown Spa Hotel will confirm the reservation back in writing via fax, letter, SMS or email or other suitable method. If a sofa bed, cot or other similar facility is required then an additional charge will levied per the current published tariff.
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Bedroom Rates Back to top
All rates quoted at time are subject to availability, seasons & time of year, Crown Spa Hotel has the right to change and/or amend rates as we see fit. Rates will be subject to annual increase and local events.
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Check In Back to top
Check in is from 3pm on the day of arrival and full payment for your stay will be required at check in. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the check in and Check-out time. On check in a credit card number will be requested from all guests, who require credit. Other check in times can be made by prior arrangement by booking a defined package and having this confirmed by the Crown Spa Hotel back in writing via fax, letter, SMS or email or other suitable method.
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Check out Back to top
We ask that guests vacate their room by 11am on the day of departure; you may extend you departure time at a rate of £12.50 per whole hour until 6pm, subject to availability on the morning of departure. The management reserve the right to offer promotional rates on this charge from time to time.
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Foreign Currency Back to top
Crown Spa Hotel does not accept or exchange any foreign currency.
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Cash Back Back to top
Crown Spa Hotel does not offer a cash back facility with any credit or debit cards.
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Cancellation by Guest Back to top
Unless otherwise stated in writing via fax, letter, SMS or email or other suitable method at time of booking a default cancellation policy is in force this being: cancellation before 6pm, 2 weeks before arrival— you will suffer the loss of any pre-payments or deposit already paid.
Therefore it is important that you ask/read at the time of booking the deposit/cancelation rules, which on most occasions will be communicated via a confirmation in writing via fax, letter, SMS or email or other suitable method.
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Cancellation after the above time— Back to top
Full payment of the total cost minus any pre-payments or deposit already paid.
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Cancellation Insurance Back to top
We highly recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc…
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Cancellation by the Crown Spa Hotel Back to top
The Crown Spa Hotel shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an "Act of God", war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.
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Cheque's Back to top
All cheque's should be made payable to the Crown Spa Hotel. If you are paying your account by cheque you must present a cheque guarantee card which must cover the full amount of the cheque otherwise the cheque cannot be accepted as payment. If you are presenting a business cheque this must have been pre-agreed in writing via fax, letter, SMS or email by a Crown Spa Hotel management representative.
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Health & Safety Back to top
The Guests using the facilities at Crown Spa Hotel must comply with all the regulations concerning licensing, fire, health and safety.
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Credit Card Back to topCrown Spa Hotel accepts most major valid credit cards, such as Master Card, Visa, American Express & Diners (this is not an exhaustive list, if in doubt please do contact us). If you are wishing to use a credit card to guarantee your reservation the card must not expire before the arrival date.
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Guarantee Policy Back to top
Credit card is required to guarantee your reservation at time of booking. Please note that upon check-in, an additional credit card authorisation for various amounts as an incidentals guarantee or a cash deposit to the same value per day. Please note that pre authorisations taken on your credit card may hold your funds for up to ten working days, depending on your financial institution.
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CCTV Back to top
In the public areas of the Crown Spa Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Crown Spa Hotel and security for all its Clients and staff.
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Data Protection Policy Back to top
The Crown Spa Hotel is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.
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Terms Are Before Commission Back to top
Unless otherwise indicated in writing all rates and prices are before commission.
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Relaxation Of Terms & Conditions Back to top
The hotel may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.
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Complaints Back to top
We attempt to deal with complaints as speedily as possible; complaints must be addressed to a member of staff immediately and given sufficient opportunity to rectify the situation to your satisfaction. If you are still unsatisfied ask to speak to a duty manager who will, given sufficient opportunity by you attempt to rectify the situation to your satisfaction. If you are still unsatisfied the Duty Manager will ask you to fill out a complaint form (so that the complaint is documented), your complaint will then be dealt with when a Senior Manager is next on duty.
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Recompense Back to top
Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by the Crown Spa Hotel as full and final settlement of all matters declared or not up to the point of recompense. Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by the Crown Spa Hotel as full and final settlement of all matters declared or not up to the point of recompense. Your statutory rights are unaffected.
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Smoking Back to top
Whilst smokers are most welcome there is a no smoking policy throughout the Hotel Complex. You must not smoke in our hotel or interfere with our fire detection system. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount (starting from £150) to the payment card used in your Booking, or failing that cash on departure. We will send you (at the address on the Booking) a breakdown of these charges within 20 working days. We may refuse to accept bookings from you in future. The Hotel also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
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Damage
The Client shall be responsible to the Company for any damage caused to the allocated rooms or the furnishings, utensils and equipment therein or to the Hotel generally by any act, default or neglect of the Client or any sub-contractor, employee or guest of the Client and shall pay to the Company on demand the amount required to make good or remedy any such damage. If you do so, we will terminate your Booking without refund and reserve the right to require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you cause damage in our hotel including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. We may refuse to accept bookings from you in future. The Hotel also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
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Etiquette Back to top
The Hotel reserves the right to judge acceptable levels of noise or behaviour of the Client, its guests, representatives or contractors (including, but not limited to, persons engaged by the Client to provide entertainment or other services). The Client must ensure compliance with the Hotel’s direction as to noise or behaviour. We may refuse to accept bookings from you in future. The Hotel also reserves the right to subsequently inform the relevant authorities who may act as they feel fit if it is suspected that a breach of legislation has occurred.
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Booking Accuracy Back to top
We take every care to ensure that at the time of going to print, the details in all our leaflets are accurate regarding the description and information about facilities available or planned to be available. Photographs are for general guidance only. There may be occasions where facilities need to be withdrawn due to repair, renovation, development, adverse weather conditions, changes in government legislation or codes of practice or other occurrences outside our control. We reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof.
Loss of or Damage to Guests’ Property
Under the Hotel Proprietors Act, 1956, a Hotel Proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even through it was not due to any fault of the proprietor or staff of the hotel.
THIS LIABILITY HOWEVER:
EXTENDS ONLY TO THE PROPERTY OF GUESTS WHO HAVE ENGAGED SLEEPING ACCOMMODATION AT THE HOTEL;
IS LIMITED TO £50 FOR ANY ONE ARTICLE AND A TOTAL OF £100 IN THE CASE OF ANY ONE GUEST, EXCEPT IN THE CASE OF PROPERTY WHICH HAS BEEN DEPOSITED, OR OFFERED FOR DEPOSIT, FOR SAFE CUSTODY;
DOES NOT COVER MOTOR CARS OR OTHER VEHICLE OF ANY KIND OR ANY PROPERTY LEFT IN THEM, OR HORSES OR OTHER LIVE ANIMALS.
This notice does not constitute an admission either that the act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case
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Email Disclaimer Back to top
PLEASE NOTE
Under the Telecommunications (Lawful Business Practice) Regulations 2000, and other laws including EU rules and, in the UK, the Human Rights Act 1998 and the Regulation of Investigatory Powers Act 2000 (or any other act that permits), this company regularly intercepts and monitors E-mails sent to it for the purpose of, for example, ensuring that only legitimate business is being carried on and to ensure the security of information being transmitted.
Please note that you accept that when sending an E-mail to any member of our staff, your E-mail may be intercepted and / or read by other authorised members of staff.
The information contained in this e-mail message is for the use of the
intended recipient or persons enabled to action any requirement on that
person's behalf. Furthermore, any opinions expressed in this message are
those of the individual and not necessarily the Company/firm.
If you are not the intended recipient or recipients’ representative you are
hereby notified that any circulation or copying of this e-mail is strictly prohibited.
If you have received this email in error please notify us immediately by telephone
on 01723 357400 or by email at administration@CrownSpaHotel.com then please destroy the email and any copies of it. Your co-operation is appreciated.
Chariet Ltd makes every effort to ensure that this email and any attachments are sent virus free. However this can not be guaranteed and it is therefore the responsibility of the recipient to perform any checks it deems necessary. Chariet Ltd cannot accept any responsibility in this regard.
Chariet Ltd
The Crown Spa Hotel, Crown Spa & The Crown Hotel are Trading Names of Chariet Ltd.
Registered in England No. 03193438
Registered Office: 62/63 Westborough, Scarborough, YO11 1TS.
Crown Spa Hotel Complex, Scarborough for:
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