Category Archives: Uncategorized

Job Opportunity – Night Concierge

JOB DESCRIPTION

Night Porter Required. 32 hours a week – includes weekends. Duties involve customer service, bar, cleaning, conference set up.

JOB TITLE: Night Concierge
DEPARTMENT: Food and Beverage
RESPONSIBLE TO: Food and Beverage Manager / Head Night Concierge

RESPONSIBLE FOR: N/A

OVERALL JOB PURPOSE:
The main point of contact on behalf of the business for all visitors, residents, conference/event customers etc and for mail/courier deliveries/collections etc….on a 24 hour, 365 day a year basis.

Ensure security of the property and any adjoining areas are maintained at all times.

PRINCIPAL ACCOUNTABILITIES:
1.    Assistance with the professional welcome, farewell, parking arrangements, cloakroom and food and beverage service activities supported by a detailed knowledge of both current and forthcoming functions and/or business events.

2.    Perform duty management when on night duty.

3.    Assist with First Aid activities as required.

4.    Responsible for the optimum upkeep and overall excellent presentation of the front of house, event suites and adjoining areas.

5.    Effective liaison with Conference and Function organisers and other colleagues as required.

6.    Perform switchboard duties, taking and relaying a full message service as required.

7.    As front line ambassadors for the business, ensure at all times the optimum presentation of the front of house and adjoining areas. Uniform clothing as provided will be worn to a high standard at all times when on duty.

8.   Perform any other duties/projects at other locations as required by any member of the Management team.

QUALIFICATIONS/EXPERIENCE:
•    Minimum of 2 x ‘O’ Level/GCSE passes or equivalent including Mathematics and English.
•    Essential – experience of working in a customer facing environment.
•    Desirable – experience of customer meeting and greeting.
•    Desirable – a minimum of 1 years experience of working in a customer facing role within a minimum 3 star hotel/hospitality related environment.
•    Desirable – experienced and competent in using current hotel related software, e.g. Fidelio, MS Office etc.
•    Desirable – Membership of the Clefs d’Or.
•    Desirable – experience of Complaint handling techniques.

BACKGROUND SKETCH:
•    Fit and healthy
•    Excellent personal presentation
•    Articulate – excellent spoken and written English
•    Ability to communicate well at all levels (internally and externally)
•    No visible tattoos
•    Flexibility in working hours
•    Good personal time management and priority setting
•    Work well under pressure
•    A dedication to customer focus
•    Responsive to change
•    High attention to detail
•    Good administrative skills
•    Fun, friendly and efficient telephone manner
•    Creativity

MEASUREMENTS:
•    Achievement of key tasks as agreed during Performance/Competence Review
•    Customer feedback

You can pick up an application form from our main reception, you can also print out the application here: Click

Please return it to the Crown Spa Hotel, for the attention of Vicky Riley.

Seals need towels

The animal care team at Scarborough Sea Life and Marine Sanctuary wants to get its hands on your dirty laundry…again!

Working with rescued seal pups is a messy business, requiring a large stock of old towels.

“We need towels to throw over the pups’ heads to subdue them when they’re receiving treatment,” explained seal expert Lyndsey Crawford.

“They’re also invaluable for mopping up afterwards and quickly get sodden with dirty fishy-smelling and often bloody sea water.”

Consequently the Sanctuary gets through more towels than the average holiday hotel…and is currently down to its last small bundle.

Local residents threw in their old towels by the bag full to help the seal team a year ago, and now the Sanctuary is once more appealing to their generosity.

“If anyone’s got any old towels they were planning to throw out, we’d be very grateful if they could drop them off here instead,” said Lyndsey.

“It doesn’t matter if they’re a bit threadbare or even a bit grubby, because if they’re not they soon will be.”

The Sanctuary has recently taken in four abandoned and sickly seal pups and is rehabilitating them back to health in their Seal Hospital .

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Armed Forces Day 2014 Programme

Armed Forces Day Programme 28th June
  • 11:30am – 1 Bn Yorkshire Regiment Freedom Parade led by the Royal Corps of Signals march through the town
  • 12:00pm – Freedom Parade arrives at Southbay for civic formalities
  • 12:10pm – Battle of Britain Memorial Flight (flypast)
  • 12:30pm – Freedom Parade steps off from Formal Area** to fall out at Sandside
  • 13:00pm – Marching Yorkshire Volunteers Band perform at Sandside
  • 13:30pm – Beach Boot-camp demonstration
  • 13:45pm – T.S. Scarborough Sea Cadets demonstration at Sandside
  • 14:15pm – Vulcan Bomber (display) with commentary
  • 14:30pm – Army Cadets demonstration at Sandside, Marching Yorkshire Volunteers Band perfom at Formal Area**
  • 15:00pm – RAF Tucano (display)
  • 15:30pm – Air Cadets demonstration at Sandside
  • 15:45pm – RNLI/SEAKing display with RNLI commentary
  • 16:00pm – Standards, Veterans and Cadets muster at Sandside
  • 16:15pm – Standards, Veterans and Cadets Parade led by the Yorkshire Volunteers Band
  • 16:30pm – Review of Standards, Veterans and Cadets Parade at Formal Area**
  • 16:40pm – Presentation of AFD Flag to Veteran (with citation)
  • 16:45pm – Service of Thanksgiving led by the Vicar of Scarborough
  • 17:00pm – South Bay events end
  • 18:00pm – Armed Forces Day Twilight Naval Warfare Show at Peasholm Park, North Bay
  • 19:30pm – Last Night of the Proms concert at Scarborough Open Air Theatre, North Bay

Scarborough Open Air Theatre Acts 2014

JESSIE J
Saturday 25th June 2014

£35 per ticket (on sale now)

Brit Award winning global singing sensation. Jessie J, will be bringing her explosive performance to Scarborough Open Air. Fans will be wowed by one of Jessie’s legendary performances as part of her 2014 touring schedule when she takes to the stage in the beautiful surroundings of Europe’s largest open air theatre, Jessie will perform many of her hit songs, including recent material from her second album, ‘Alive’.

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MCBUSTED
Saturday 27th June 2014

£39 per ticket (on sale now)

Scarborough Borough Council in association with National Holidays is delighted to announce that poop supergroup, McBusted will take to the stage of Scarborough Open Air Theatre.

Fans can expect a shamelessly nostalgic set full of everyone’s favourite Busted and McFly hits, with a few surprise gems thrown into the mix.

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LAST NIGHT OF THE PROMS SPECTACULAR
Saturday 28th June 2014

£28 per ticket (on sale now)

On Saturday 28 June 2014 Welsh singer and television and radio broadcaster Aled Jones will cost and perform in a spectacular Last Night of the Proms concert, featuring the beautiful and harmonious voices of the Military Wives Choirs York, Britain’s most exciting young mezzo soprano Laura Wright and Welsh male choral group Only Men Aloud.  Musical accompaniment will be provided by the National Symphony Orchestra (NSO) and the concert will finish with a grand firework finale.

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LITTLE MIX & SCOUTING FOR GIRLS
Saturday 24th July 2014

£35 per ticket (on sale now)

Since being crowned winners of The X Factor at the end of 2011, the first group to do so in the competition’s eight year history, Little Mix has sold more than three million singles and two million albums worldwide.  A second UK Number 1 in September 2012 with first single proper, Wings, was followed in June 2013 by the band’s album, DNA.  DNA became the highest debut ever for a British female group’s first album, entering at Number 4 and eclipsing a sixteen-year-old record previously held by the Spice Girls ‘Spice’ album.

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STATUS QUO RETURN!
Saturday 12th July 2014

£35 per ticket (on sale now)

Following a sell out concert this summer at Scarborough Open Air Theatre, Scarborough Borough Council in association with National Holidays are delighted to announce that the truly legendary Status Quo, one of the world’s greatest ever rock bands, will perform at the venue again during the 2014 season.

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BOYZONE
Saturday 26th July 2014

£35 per ticket (on sale now)

Join Ronan, Mikey, Keith and Shane and be a part of Boyzone’s BZ20 – The Anniversary Tour live at the Scarborough Open Air Theatre.

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LEGENDS OF POP
Saturday 2nd August 2014

£35 per ticket (on sale now)

‘Legends of Pop’ starring Bananarama, Jason Donovan, Rick Astley, Sonia, Hazell Dean, Brother Beyond’s Nathan Moore and Undercover, is set to transport the audience bak in time to the dizzy heights of the electric pop era.

Baby Bull Huss born as annual shark event begins

After 9 months of waiting, two Bull Huss shark eggs hatched just ahead of Scarborough Sea Life Centre celebrating its annual Shark Week event.

Bull_HussAt just two weeks old and measuring approximately 10cm, the newest arrivals showcase an important breeding programme to help protect this vulnerable species.

“Their timing really couldn’t have been better” said Displays Curator, Lyndsey Crawford.

“During our annual Shark Week event, we want to show our guests that sharks are magnificent creatures and actually need protection.

In the eventuality that the population of Bull Huss in the wild drops to a critical level, the breeding programme we are part of will release sharks to help keep this species prominent in the waters” she continued.

Three more baby Bull Huss eggs are due to hatch imminently.

Bull Huss can be found in the North Sea and face threats from overfishing and pollution.

Shark Week will continue at Scarborough Sea Life Centre throughout the October half term holidays.