Job Opportunity – Night Concierge

JOB DESCRIPTION

Night Porter Required. 32 hours a week – includes weekends. Duties involve customer service, bar, cleaning, conference set up.

JOB TITLE: Night Concierge
DEPARTMENT: Food and Beverage
RESPONSIBLE TO: Food and Beverage Manager / Head Night Concierge

RESPONSIBLE FOR: N/A

OVERALL JOB PURPOSE:
The main point of contact on behalf of the business for all visitors, residents, conference/event customers etc and for mail/courier deliveries/collections etc….on a 24 hour, 365 day a year basis.

Ensure security of the property and any adjoining areas are maintained at all times.

PRINCIPAL ACCOUNTABILITIES:
1.    Assistance with the professional welcome, farewell, parking arrangements, cloakroom and food and beverage service activities supported by a detailed knowledge of both current and forthcoming functions and/or business events.

2.    Perform duty management when on night duty.

3.    Assist with First Aid activities as required.

4.    Responsible for the optimum upkeep and overall excellent presentation of the front of house, event suites and adjoining areas.

5.    Effective liaison with Conference and Function organisers and other colleagues as required.

6.    Perform switchboard duties, taking and relaying a full message service as required.

7.    As front line ambassadors for the business, ensure at all times the optimum presentation of the front of house and adjoining areas. Uniform clothing as provided will be worn to a high standard at all times when on duty.

8.   Perform any other duties/projects at other locations as required by any member of the Management team.

QUALIFICATIONS/EXPERIENCE:
•    Minimum of 2 x ‘O’ Level/GCSE passes or equivalent including Mathematics and English.
•    Essential – experience of working in a customer facing environment.
•    Desirable – experience of customer meeting and greeting.
•    Desirable – a minimum of 1 years experience of working in a customer facing role within a minimum 3 star hotel/hospitality related environment.
•    Desirable – experienced and competent in using current hotel related software, e.g. Fidelio, MS Office etc.
•    Desirable – Membership of the Clefs d’Or.
•    Desirable – experience of Complaint handling techniques.

BACKGROUND SKETCH:
•    Fit and healthy
•    Excellent personal presentation
•    Articulate – excellent spoken and written English
•    Ability to communicate well at all levels (internally and externally)
•    No visible tattoos
•    Flexibility in working hours
•    Good personal time management and priority setting
•    Work well under pressure
•    A dedication to customer focus
•    Responsive to change
•    High attention to detail
•    Good administrative skills
•    Fun, friendly and efficient telephone manner
•    Creativity

MEASUREMENTS:
•    Achievement of key tasks as agreed during Performance/Competence Review
•    Customer feedback

You can pick up an application form from our main reception, you can also print out the application here: Click

Please return it to the Crown Spa Hotel, for the attention of Vicky Riley.

Seals need towels

The animal care team at Scarborough Sea Life and Marine Sanctuary wants to get its hands on your dirty laundry…again!

Working with rescued seal pups is a messy business, requiring a large stock of old towels.

“We need towels to throw over the pups’ heads to subdue them when they’re receiving treatment,” explained seal expert Lyndsey Crawford.

“They’re also invaluable for mopping up afterwards and quickly get sodden with dirty fishy-smelling and often bloody sea water.”

Consequently the Sanctuary gets through more towels than the average holiday hotel…and is currently down to its last small bundle.

Local residents threw in their old towels by the bag full to help the seal team a year ago, and now the Sanctuary is once more appealing to their generosity.

“If anyone’s got any old towels they were planning to throw out, we’d be very grateful if they could drop them off here instead,” said Lyndsey.

“It doesn’t matter if they’re a bit threadbare or even a bit grubby, because if they’re not they soon will be.”

The Sanctuary has recently taken in four abandoned and sickly seal pups and is rehabilitating them back to health in their Seal Hospital .

Camera 161213 302

Armed Forces Day 2014 Programme

Armed Forces Day Programme 28th June
  • 11:30am – 1 Bn Yorkshire Regiment Freedom Parade led by the Royal Corps of Signals march through the town
  • 12:00pm – Freedom Parade arrives at Southbay for civic formalities
  • 12:10pm – Battle of Britain Memorial Flight (flypast)
  • 12:30pm – Freedom Parade steps off from Formal Area** to fall out at Sandside
  • 13:00pm – Marching Yorkshire Volunteers Band perform at Sandside
  • 13:30pm – Beach Boot-camp demonstration
  • 13:45pm – T.S. Scarborough Sea Cadets demonstration at Sandside
  • 14:15pm – Vulcan Bomber (display) with commentary
  • 14:30pm – Army Cadets demonstration at Sandside, Marching Yorkshire Volunteers Band perfom at Formal Area**
  • 15:00pm – RAF Tucano (display)
  • 15:30pm – Air Cadets demonstration at Sandside
  • 15:45pm – RNLI/SEAKing display with RNLI commentary
  • 16:00pm – Standards, Veterans and Cadets muster at Sandside
  • 16:15pm – Standards, Veterans and Cadets Parade led by the Yorkshire Volunteers Band
  • 16:30pm – Review of Standards, Veterans and Cadets Parade at Formal Area**
  • 16:40pm – Presentation of AFD Flag to Veteran (with citation)
  • 16:45pm – Service of Thanksgiving led by the Vicar of Scarborough
  • 17:00pm – South Bay events end
  • 18:00pm – Armed Forces Day Twilight Naval Warfare Show at Peasholm Park, North Bay
  • 19:30pm – Last Night of the Proms concert at Scarborough Open Air Theatre, North Bay

Scarborough Open Air Theatre Acts 2014

JESSIE J
Saturday 25th June 2014

£35 per ticket (on sale now)

Brit Award winning global singing sensation. Jessie J, will be bringing her explosive performance to Scarborough Open Air. Fans will be wowed by one of Jessie’s legendary performances as part of her 2014 touring schedule when she takes to the stage in the beautiful surroundings of Europe’s largest open air theatre, Jessie will perform many of her hit songs, including recent material from her second album, ‘Alive’.

——————————————————————————–

MCBUSTED
Saturday 27th June 2014

£39 per ticket (on sale now)

Scarborough Borough Council in association with National Holidays is delighted to announce that poop supergroup, McBusted will take to the stage of Scarborough Open Air Theatre.

Fans can expect a shamelessly nostalgic set full of everyone’s favourite Busted and McFly hits, with a few surprise gems thrown into the mix.

——————————————————————————–

LAST NIGHT OF THE PROMS SPECTACULAR
Saturday 28th June 2014

£28 per ticket (on sale now)

On Saturday 28 June 2014 Welsh singer and television and radio broadcaster Aled Jones will cost and perform in a spectacular Last Night of the Proms concert, featuring the beautiful and harmonious voices of the Military Wives Choirs York, Britain’s most exciting young mezzo soprano Laura Wright and Welsh male choral group Only Men Aloud.  Musical accompaniment will be provided by the National Symphony Orchestra (NSO) and the concert will finish with a grand firework finale.

——————————————————————————–

LITTLE MIX & SCOUTING FOR GIRLS
Saturday 24th July 2014

£35 per ticket (on sale now)

Since being crowned winners of The X Factor at the end of 2011, the first group to do so in the competition’s eight year history, Little Mix has sold more than three million singles and two million albums worldwide.  A second UK Number 1 in September 2012 with first single proper, Wings, was followed in June 2013 by the band’s album, DNA.  DNA became the highest debut ever for a British female group’s first album, entering at Number 4 and eclipsing a sixteen-year-old record previously held by the Spice Girls ‘Spice’ album.

——————————————————————————–

STATUS QUO RETURN!
Saturday 12th July 2014

£35 per ticket (on sale now)

Following a sell out concert this summer at Scarborough Open Air Theatre, Scarborough Borough Council in association with National Holidays are delighted to announce that the truly legendary Status Quo, one of the world’s greatest ever rock bands, will perform at the venue again during the 2014 season.

——————————————————————————–

BOYZONE
Saturday 26th July 2014

£35 per ticket (on sale now)

Join Ronan, Mikey, Keith and Shane and be a part of Boyzone’s BZ20 – The Anniversary Tour live at the Scarborough Open Air Theatre.

——————————————————————————–

LEGENDS OF POP
Saturday 2nd August 2014

£35 per ticket (on sale now)

‘Legends of Pop’ starring Bananarama, Jason Donovan, Rick Astley, Sonia, Hazell Dean, Brother Beyond’s Nathan Moore and Undercover, is set to transport the audience bak in time to the dizzy heights of the electric pop era.

Baby Bull Huss born as annual shark event begins

After 9 months of waiting, two Bull Huss shark eggs hatched just ahead of Scarborough Sea Life Centre celebrating its annual Shark Week event.

Bull_HussAt just two weeks old and measuring approximately 10cm, the newest arrivals showcase an important breeding programme to help protect this vulnerable species.

“Their timing really couldn’t have been better” said Displays Curator, Lyndsey Crawford.

“During our annual Shark Week event, we want to show our guests that sharks are magnificent creatures and actually need protection.

In the eventuality that the population of Bull Huss in the wild drops to a critical level, the breeding programme we are part of will release sharks to help keep this species prominent in the waters” she continued.

Three more baby Bull Huss eggs are due to hatch imminently.

Bull Huss can be found in the North Sea and face threats from overfishing and pollution.

Shark Week will continue at Scarborough Sea Life Centre throughout the October half term holidays.

Be a part of Orpheus the Mariner with Scarborough Museums Trust this half-term

Family activities at Scarborough Art Gallery and the Rotunda Museum this half-term revolve around Orpheus the Mariner, the spectacular community puppet performance from Scarborough theatre company Animated Objects which will take place in the town next February 14th and 15thOrpheus the Mariner will feature giant puppets, live music and over 750 local performers (www.orpheusthemariner.co.uk).

From Tuesday 29 October to Friday 1 November, you can take part in a variety of free, fun workshops at both venues:

Lantern-making at Scarborough Art Gallery
Lanterns will be a major part of Orpheus the Mariner, and audience members are encouraged to bring their own to join the celebration.

Why not come along to one of our lantern-making sessions at the Art Gallery and make your own lantern that you can bring along to the performance.

Drop-in sessions each day from 10am to 12 noon – please  bring your own pop bottle!

Giant construction at Scarborough Art Gallery
Orpheus the Mariner will feature a world record attempt to make the tallest puppet ever seen. Have a go at making part of this colossal construction with artist Dawn Dyson-Threadgold, using lightweight materials and a combination of traditional and modern techniques. Suitable for both beginners and more experienced makers.

Drop-in sessions each day from 1pm to 4pm.

Giant ammonite sculpting at the Rotunda Museum
Join us at the Rotunda Museum for a drop-in session on a truly giant scale with artist Lee Threadgold, working towards the construction of a larger-than-life ammonite that will feature as part of the Orpheus the Mariner community project. Using a number of different sculptural techniques and materials, this is a great opportunity to get involved with art on a large scale among the inspiring fossils on display, and is suitable for both beginners and more experienced artists.

Drop-in sessions each day from 10am to 12 noon and 1pm to 4pm.

Seal release planned to make room for busy rescue season

Four seals will be released back into the wild in quick succession in a bid to free up some much needed space at Scarborough Sea Life centre ahead of what is proving to be a busy seal rescue season.

The grey seals rescued earlier this year have now reached the optimum weight to be able to survive back in the wild and the release mission will begin on Monday 12th August as the centre prepares to wave goodbye to Marvel and Master Chief.

Pacman and Daisy will follow swiftly a week later. Both release missions will take place at a seal colony in Lincolnshire.

“We are seeing a high volume of calls about common seals in distress across the coast and within a week, we have two patients in the Seal Hospital” said Displays Curator Lyndsey Crawford.

“Not only are the grey seals ready to be released but we could really do with the space in the main seal pools for what could prove to be a busy rescue season” Lyndsey continued.

The first casualties of the common seal breeding season have been named after ice creams in honour of the warm weather Scarborough is experiencing of late.

Fab and Solero are currently undergoing treatment after suffering a similar fate of exhaustion, malnutrition and viral infections.

The advice to anyone who comes across an injured or abandoned seal pup is to remain a safe distance away, try to stay quiet and call Scarborough Sea Life centre on 01723 373414 with as much information as possible about the condition of the seal and its location.

Penguin chick cools off with first bird bath!

A baby penguin has enjoyed its first cooling swim…after sitting out the heatwave waiting patiently for its feathers to grow. penguin_shower

The sweltering chick could scarcely have timed things better, acquiring its fully water-proof adult plumage just as the thermometer nudged 30-degrees at the Scarborough Sea Life Centre.

Born on May 4th to first-time parents Mavis and Nestor, the newest member of the Centre’s Humboldt penguin colony is the sixth baby penguin born there.

“We were lucky enough to witness his first swim,” said displays supervisor Lyndsey Crawford.

“He stretched out his wings and seemed to be inspecting them. Then he teetered on the edge of the pool for a few minutes as if unsure whether to go for it or not.

“Then he dived in beak first and started jetting around underwater with all the grace and agility of the older birds.

“You could say he took to it like a penguin to water!”

Lyndsey and her colleagues have also set up a shower for the penguins, helping them stay cool when resting out of the water.

“The new chick seems to enjoy the spray just as much as having a swim,” said Lyndsey. “It lends a whole new meaning to the term ‘baby shower.’”

A great British view from the Scarborough Collections

A Victorian photograph from the Scarborough Collections is to feature in the popular ITV programme Rory Bremner’s Great British Views on Wednesday 8 May.

The image, by an unknown photographer and showing the South Bay thronged with boats, and a family making sandcastles in the foreground, will be shown in the second half of the programme during which presenter Rory Bremner visits Scarborough.

Joanna Lewis of Shiver TV, the production company behind Rory Bremner’s Great British Views, says: “The photo comes up as he’s talking about how Scarborough became a well-known holiday resort in the UK for Victorian holidaymakers after the railways were built.”

Scarborough Museums Trust Head of Collections Karen Snowden said: “This is a wonderful picture showing a Scarborough long gone – we were delighted to lend it to Shiver TV for this great series.”

Rory Bremner’s Great British Views can be seen on ITV at 2pm each weekday until 10 May. It follows the impressionist, satirist, and writer on a personal tour of the British Isles celebrating sweeping vistas of the rolling countryside, dramatic coastlines, historic buildings and architectural cityscapes.

Along the way, Rory immerses himself in the local culture finding out how the landscape is used today, learning about its surprising history and heritage, and its charming past and present inhabitants. He also unveils other vistas in the region, discovering plenty of unfamiliar facts about Britain and revealing the places that are close to his own heart.

The Scarborough Collections is the name given to all the museum objects acquired by the Borough of Scarborough over the years, now in the care of Scarborough Museums Trust. They are used by researchers including professional and amateur academics, freelance writers, television production companies and students studying art, costume design, geology, history and tourism.