Awards and Accreditations Earned
We have actively worked towards improving standards in association with a number of assessment bodies with the ultimate aim of enhancing the client and guest experience for a number of years.
Below in reverse order are most of the fruits of our hard work.
2009
November 2009,Crown Spa wins clean hotel award voted by Venere agency clients. Today the Crown Spa Hotel was award the "rated top clean" award.
November 2009,Crown wins Yorkshire Moors and Coast Tourism Awards for Sustainable Tourism and best Hotel over 35 bedrooms for the 3rd year running.
National Mr. Chambers Operations Manage at the 4 star Crown Spa Hotel Scarborough said " We were hoping - as you do at such a prestigious event to be commened or possible win an award but this time we were truly suprised with the results of all the teams hard work and perseverence."
November 2009,Crown wins National Business Award for Health, Work and Well-being for Small Business Award sponsored by Orange 2009
London, 12th November 2009: Over 1200 business leaders and guests including keynote speaker Alistair Darling, The Chancellor of the Exchequer, attended the Orange-sponsored National Business Awards, to celebrate the success of the UK’s most innovative, ethical and resilient businesses in 2009. 
“I am so pleased to be invited to this year’s National Business Awards. It is the pinnacle of business awards ceremonies and this is where Britain’s best, from across the public and private sectors, get the recognition and reward they deserve”, said Alistair Darling, Chancellor of the Exchequer, speaking at The Awards tonight.
17 organisations and individuals were rewarded for their contributions to business success in Britain including Scarborough’s Crown Spa Hotel – who won the prestigious Health, Work and Well-being for Small Business category.
“Scarborough’s ‘Preferred Destination Spa Hotel’, the Crown Spa Hotel, was also the preferred choice of the Health, Work and Well-being for Small Business Award among the judges,” commented Robert Janes, Chair of Judges. “Clearly demonstrating how improving the health and wellbeing of their staff has resulted in many positive outcomes for the business, the Crown Spa is a beacon operator that the hospitality sector should take notice of. Staff turnover and absences through illness are significantly down while the take up of healthy benefits and treatments are well up in staff of all ages. Importantly, up too are room occupancy, advance bookings and profitability. The judges deemed this to be a healthy and well business – in every sense.”
Richard Frank Managing Director said "The team at the Crown Spa Hotel are pleased with their recent achievements grown from dedicated hard work over the last 4 years culminating in the prestigious Orange National Business Awards finals results. The assessment process was thorough, fair and in-depth all team members are very proud that we subsequently passed through the awards process to be announced as national winners for Health Wealth and Well-being. Overall we are all very proud for our organization, Yorkshire and for the town of Scarborough in achieving this coveted recognition.”
The Crown Spa Hotel – was up against tough competition from fellow nominees that included:
- Azur Advanced Health, St. Leonards on Sea
- Fit for Work, London
- Freshteam Services, Stevenage
- Healthy Valleys, Lanark
- HL Display (UK), Kirmington
- Alara Wholefoods, London
- system concepts, London
- Talascend, Sheffield
- Xmo Strata, Marden
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October 2009,Crown wins Sustainable Development Award, the team at the Crown Spa Hotel had a successful win at the Welcome to Yorkshire White Rose Awards.
Over the past 4 years, the Crown Spa Hotel Scarborough has become a more sustainable business through sensible investment in affordable technology and innovative behavioural changes.
Richard Frank Managing Director said “Excellent news and confirmation of our last 4 years of hard work by our team, culminating in this year’s renovation works of our Grade 2 Star listed property taking into account the sustainable aims of our organisation and long term directional aims of Scarborough Borough Council’s Officers and Councillors. This year Scarborough won the award for most enterprising town and now we are a leading light in sustainable business”
David Frank Administration Director added, “Since 2005 we have reduced our direct fossil fuel derived Carbon Footprint by 25%.
Lowering your CO2 footprint is relatively easy you just need to
- turn things off when not needed at the mains,
- turn down the heat, and increase your insulation
- invest in cost affective technology (like Led lighting) with fast payback
The most challenging thing is to encourage team members to do the above
Now as an organisation we can afford to invest in more expensive technology with a longer payback (such as solar panels, biomass boilers and sine wave adjusters), and plough back some of the excellent financial savings from previous years for the future environment and further financial savings.”
The Crown Spa Hotel is one of Fourteen of the winners of this year's White Rose Awards will now be entered into the national Enjoy England Awards for Excellence 2010. Last year Yorkshire won three Gold awards beating of hundreds of other national attractions.
September 2009,Crown wins Sustainable Development Award, the team at the Crown Spa Hotel had a successful win at the International Business Forum (IBF) award for Sustainable Development last night (23rd september 2009).
The IBF Business Awards, which recognise excellence and achievement in the different spheres of business throughout the region, was held as part of the IBF Conference at the Spa Complex, Scarborough.
David Frank Who received the award on behalf of the team at the Crown , said “Excellent news and confirmation of our last 4 years of had work culminating in this years renovation works of our Grade 2 listed property taking into account the sustainable aims. Since 2005 we have reduced our direct fossil fuel derived Carbon Footprint by 25%.”
August 2009, Crown Spa Hotel Scarborough has been nominated for two awards on the same day! the prestigious White Rose Awards for sustainable tourism and the Yorkshire, Moors and Coast Tourism Awards.
The Crown Spa Hotel team are very pleased with these two nominations and await with baited breath the outcome.
August 2009, Crown Spa Hotel Scarborough Awarded GOLD Award from Green Tourism Business.
The Crown Spa Hotel was awarded the GOLD award standard from the Green Tourism Business, an officially reconised body which grades tourism businesses for their commitment, action and visible results in environmental, cultural and social aspects of their activities. 
The inspectors commented that "Crown Spa Hotel achieves a GOLD award. The hotels owners are dedicated to making the hotel a leader in
sustainable tourism, the hotel is undergoing renovations in which all possible environmental options are being
used, K glass double glazing, regulation exceeding Kingspan fitting, using skylights for internal lighting and also the
fitting of two new biomass boilers, amongst others. Every bulb in the hotel is low energy with over 60 LEDs fitted
to one conference room alone, reducing the electric costs for the hotel. All laundry is now done on site, when previously
it would have been driven to Durham, this has reduced environmental impacts and created local jobs. The hotels
green initiatives are also well communicated to guests and staff alike, through use of notice boards, website and
LCD TVs in public areas."
Overall in the last year a further 5% reduction in the direct carbon footprint has been made by the Crown Spa, above and beyond the 4% reduction the previous year, the Crown Spa Hotel will be well on its way to a 20% reduction from the 2007 levels by 2015. The EU target is 20% by 2020.
David Frank Administration Director and a Green Champion said "This is great news and another first for the team at the Crown Spa Hotel and a First for North Yorkshire, and 49th holder of the coverted GOLD award in the UK. We are firmly committed to our social, cultural and environmental responsibilities at the Crown Spa all of which has been done without grant assistance, we have done this because we believe it is the right thing to do!"
July 2009, Crown Spa Hotel Scarborough Winner of National Business Regional Award!
The Winners of The National Business Awards Regional Programme's have been announced on the 9th July 2009 at the Hilton Cloud in Manchester in front of over a 1000 industry leaders. The winners were selected after an in depth and through interview process from a diverse range of businesses from across the England, Wales and Northern Ireland. The Crown Spa Hotel had been put forward for two awards: “The Health, Work & well-being Award for Small Business” and “The Employer of the Year Award” in early May 2009 and as a finalist with in early June 2009. 
The Crown Spa Hotel won the The Health, Work and Well-being Award; this is an award created in response to the government-led initiative aimed at improving the health and well-being of working age people. This is the third year that the UK Government has sponsored this National Business Awards category.
Mr. David Chambers receives The Health, Work & well-being Award for Small Business on behalf of the team at the Crown Spa Hotel.
Winner: Crown Spa Hotel
Finalists: Chess, Alderley Edge, Doncaster Chamber of Commerce & Enterprise, px limited, BNS Nuclear Services
The Employer of the Year Award; Winner: Doncaster Chamber of Commerce & Enterprise. Finalists: Advance Security UK Ltd, British Independent Utilities, Crown Spa Hotel, HLM Architects, KCOM Contact Centres Ltd
David Frank Administration Director said "If you look at the organisations we were up against in what was an extremely thorough investigation and grading process you will see that we have stood out to the judges over and above some renowned industry examples of best practice. This is yet another recognition of the hard work and dedication put in by all team members at the Crown Spa Hotel. Overall we are all very proud for our organisation and for the town of Scarborough in achieving this recognition".
May 2009, Finalist of National Business Regional Award!
Finalists in The National Business Awards Regional Programme's have been announced with a diverse range of businesses from across the England, Wales and Northern Ireland represented for 2009. The Crown Spa Hotel has been put forward for final judging in early June 2009 for two awards:
- The Employer of the year
- The Health, Work & well-being Award for Small Business
In each category the finalists have been narrowed down from 2000 applicants to around 6 for each award. 
The Employer of the year award, this Award will go to the organisation that can best demonstrate how, through well-adopted company values, the provision of stimulating and supportive workplaces and the active development of all employees, it has applied its human and supporting resources to achieve commercial success.
The Health, Work and Well-being Award is in response to the government-led initiative improving the health and well-being of working age people, today further underlined its commitment to the UK’s workforce with the announcement of its National Business Awards category sponsorship for the third year running.
David Frank, Administration Director at the Crown Spa Hotel said "The nomination for finalist of two categories of this prestigious award is a testament to the hard work and dedication put in by all members of our organisation in fulfilling our vision statement of the Crown Spa Hotel being the preferred hotel and leisure destination on the Yorkshire Coast.”
April 2009, Winner of ROSPA Bronze award!
SCARBOROUGH'S only four-star hotel has been quietly working over the last 2 years towards wining a prestigious occupational health and safety award.
The team were recently presented with a bronze award from the Royal Society for the Prevention of Accidents (ROSPA).
The ceremony will take place alongside Safety and Health Expo 2009, Europe's leading annual health and safety exhibition.
Vicky Riley, human resources manager said: "We are delighted to receive this award. It demonstrates the commitment the organisation has towards the health and well being of our employees and customers. The health and safety committee work hard and continuously incident spot around the building to maintain our accident and incidents at a low level."
The RoSPA Occupational Health and Safety Awards 2009 are sponsored by the National Examination Board in Occupational Safety and Health, and monitor the number of accidents and cases of ill health at work. They also help to ensure organisations have good health and safety management systems.
March 2009, Finalist in Insider Business Tourism Awards 2009!
More than 230 business tourism professionals, as well as conference buyers from around the country, attended the second Insider Business Tourism Awards, which saw the best in the industry acknowledged by their own peers.
The black tie dinner, held at The Royal Armouries Museum in Leeds, was attended by everyone who is anyone in Yorkshire’s business tourism community and kept them dancing and networking until the small hours.
The Crown Spa was finalist in two categories;
Small Venue of the Year
Best Business Hotel of the Year
The Crown Spa had a special mention for "punching" well above its weight in the two categories.
January 2009, Crown Spa Finalist in Hotel Excellence Awards 2009!
Today the Crown Spa was awarded finalist in two categories for the National Hotel Excellence Awards;
EXCELLENCE IN CUSTOMER SERVICE - INDEPENDENT (read case study here)
EXCELLENCE IN SOCIAL RESPONSIBILITY - INDEPENDENT (read case study here)
EXCELLENCE THROUGH PEOPLE - INDEPENDENT (read case study here). The Crown Spa received special mention for excellence through social responsibility.
2008
November 2008 Winner of Yorkshire, Moors & Coast Hotel of the Year AGAIN!
Scarborough's Crown Spa Hotel was named hotel of the year (50 bedrooms and over) for the second year running. Manager David Chambers collected the award along with 12 other team members who filled the awards stage and said: "Yet again everyone's hard work has paid off, it's absolutely fantastic for the hotel team and Scarborough."
Judges noted that the mystery shopper who visited the hotel were very impressed with the city feel and the 4 star feel of the property and service.
September 2008 Flying the Flag for Scarborough and the Yorkshire Coast! White Rose Awards Nomination Result Finalist See award video here
Yorkshire tourism industry's best kept secret is out – the White Rose Award winners have been announced.Five hundred guests attended the ceremony held at Bridlington Spa last night; there were accolades for businesses in the Scarborough area with others coming close to the top prize.
The winner of the self catering holiday of the year award was Noelle's Cottages, Pickering with Cherrygarth Cottages, Slingsby, among the finalists.
Guest accommodation of the year award was won by Low Penhowe, Burythorpe, near Malton, with 17 Burgate, Pickering, and The Wold Cottage, Wold Newton being among the finalists.
Taste of Yorkshire award went to The Pipe and Glass Inn, South Dalton, Beverley with Low Penhowe among the finalists. Low Penhowe was also listed in the finalists for tourism website of the year. Leys Holiday Accommodation, Filey, The Black Swan Tearoom and Patisserie, Helmsley, and Go Ape! at Dalby Forest missed out on the best newcomer to tourism award to Ackroyd House, Holmfirth.
Whitby's Starfish Accommodation was pipped to the post for the sustainable tourism award by Hull's The Deep.
Easthill Farm House and Gardens, Thornton-le-Dale, Field House Farm Cottages, Bridlington and YHA Whitby, Whitby, were all finalists in the access for all tourism award – only to miss out to Novotel Sheffield Centre.
Malton's TIC was in the running for tourism information service of the year award. That was won by Wakefield TIC. Lebberston Touring Park was beaten to the title of caravan holiday park of the year by Far Grange Park, Skipsea.
The White Swan, Pickering, was in the running for hotel of the year (up to 50 bedrooms). The title was won by Dean Court Hotel, York.
And Scarborough's Crown Spa Hotel missed out on hotel of the year (35 bedrooms and more) to Thorpe Park Hotel and Spa in Leeds which is a large £60M development.
Captain Cook Memorial Museum, Whitby, and Filey Museum were both finalists in visitor attraction of the year (under 50,000 visitors a year). The winner in the category was Wentworth Castle Gardens and Stainborough Park, Barnsley.
The awards are organised annually by Yorkshire Tourist Board (YTB), and supported by Yorkshire Forward.
David Andrews, YTB chief executive, said "Congratulations to all of the winners.
"To receive a White Rose Award is an indication of the quality standards realised by the recipients.
"To be a finalist, of which there were more than 90, is a great achievement in itself but out of those only 17 have been awarded with a trophy, which is indicative of the levels of excellence those short listed had to aspire to."
July 2008 Flying the Flag for Scarborough and the Yorkshire Coast!
White Rose Awards Nomination to Finalist
The Crown has been listed as a finalist in the White Rose awards Hotel (over 35 bedrooms) of the Year
After a record number of entries, Yorkshire Tourist Board has announced the finalists for the 2008 White Rose Awards in the seventeen categories below. The judges will now spend the next three months reviewing the businesses short listed and the winners will be announced at a glittering awards ceremony to be held at Bridlington Spa on 25th September 2008.
Winners from the White Rose Awards 2008 will be put forward as Yorkshire’s nominations for the national Enjoy England Awards for Excellence 2009
Hotel of the Year (35 bedrooms & over)
Best Western Premier Mount Pleasant Hotel, Doncaster
Crown Spa Hotel, Scarborough
Marriott Hollins Hall Hotel & Country Club, Baildon
Oulton Hall, Oulton, Leeds
Radisson SAS Hotel, Leeds
Thorpe Park Hotel & Spa, Leeds
To be listed with the above hotels is any final we feel is an achievement in its self!
May 2008 Awarded 4 Star Hotel by AA
A firstly a big thank you to the clients, suppliers and of course our work colleagues without whose hard work and dedication this achievement could not have been possible.
The Crown Spa Hotel in Scarborough is certainly celebrating this week, after being awarded a four-star rating by both the AA and Enjoy England the Awarding bodies for the Hospitality Sector. It is now the only 4 Star hotel on the Yorkshire Coast!
The first purpose built hotel in Scarborough and a leading venue and hotel for over 160 years; the Crown Spa Hotel is one of the area’s largest independently owned hotel. Over the last three years, it has benefited from a £6 million investment, which has dramatically transformed the hotel, giving it a stylish and contemporary new look.
The Crown Spa Hotel has recently completed refurbishment of bedrooms on two floors of the Hotel with the final phase of re-development on the third floor coming to a close, in the form of 4 luxury mini-suites, which are fully equipped with the very latest technology, including 32” LCD TVs and WI-FI access. The rooms are furnished with stylish fixtures and fittings with opulent soft furnishings and rich and luxurious fabrics and each have a lounge area to relax in. They also boast stunning en-suite bathrooms with unique details such as large baths with oversized showerheads and coloured lighting for that relaxing soak plus all the luxuries you would expect from a contemporary four-star hotel.
David Chambers, Operations Manager commented: “We are absolutely delighted to have been awarded a four star rating, it really is the icing on the cake for us, and is the culmination of four years of hard work by our dedicated team. Throughout the last four years we have been awarded the Investors In people award, won a National award for Excellence Through People and only last year won the regional award of Hotel of the Year for Yorkshire Moors and Coast.”
“In early 2004 we made a clear decision to transform the hotel into the region’s leading and most sophisticated destination for in-coming and out-going business and leisure travelers, and I believe our four-star rating is a testimony to that; and justifies the £6M investment that has gone into the property.”.
“We feel that we have identified a gap in the market, above the budget lodge establishments and away from the traditional “sea-side” accommodation offering; through the creation of a modern contemporary and stylish “city” hotel environment complimenting this listed building, combined with a relaxed atmosphere and perhaps, most importantly of all, the unique attention to detail, that keeps our customers coming back again and again.”
The Crown Spa’s attention to detail and quality permeates through the hotel’s offering, including the “Taste” Restaurants which are open to the public. The “Taste” team serve an excellent menu throughout the day, including the breakfast which is part of the Deliciously Yorkshire brand. It focuses on locally sourced, fresh, quality produce, providing guests with a real flavour of the Yorkshire region.
The Crown Spa also boasts excellent Conference & Event facilities, with flexible space for as little as 12 to 250 people and 24-hour conference packages are available all complimented by the superb award winning Crown Destination Spa and Health Club for that essential wind-down after the business is concluded.
Richard and David Frank, the Directors commented: “It is very important to us to keep building on our success, and to provide our customers with the level of quality and service that they have come to expect from the Crown Spa Hotel. With the completion of our luxury mini-suites and the other bedroom refurbishments, the new “Taste” restaurants and the recently opened Crown Spa Treatments Suite, we have dramatically increased our offering and set ourselves apart from other accommodation in the area. This is now truly complimented with being awarded the 4 star status that we have all worked so hard to attain. This is one more brick in rebuilding Scarborough’s Renaissance and the Yorkshire Moors and Coast Tourism Product”.
For the full range of facilities at The Crown Spa Hotel or to book call 01723 357 400 or visit www.CrownSpaHotel.com.
February 2008 HRS National Award Winner of Excellence Through People
The Crown Spa Hotel an independent Scarborough hotel is amongst the winners of the first ever HRS Hotel Excellence Awards. The Crown Spa Hotel picked up the award for Excellence Through People (independent sector) for its innovative ‘Traffic Light’ training system to ensure all staff are trained across all operational areas of the business to the highest possible standards. As each member of staff moves from ‘green’ (trained) to ‘amber’
(in training) to ‘red’ (untrained) they are rewarded in a number of ways.
As a result of the initiative, staff retention levels have remained high and the percentage of return customers has increased.
The judges said: “A well thought through series of fun initiatives based on traffic lights, which showed how limited resources can achieve highly successful outcomes. The entry highlighted ways in which the enterprise of a single entrepreneur can ensure that a small business stands out from the crowd.”
David Chambers, the Crown Spa’s operations manager, said: “We are absolutely ecstatic. Excellence Through People is very similar to Investors in People, and we have done both of them. Part of our goal is to be a Preferred Employer and this really does prove we can be.
We were up against some of the top hotels in London and elsewhere, so we are delighted.”
January 2007 Awarded the Deliciouslyorkshire Breakfast
Enjoy the Best Breakfast in Yorkshire; deliciouslyorkshire Breakfast, a campaign developed to help you find the best locally sourced breakfast in Yorkshire and Humber.
Establishments who could prove that they sourced 5 or more breakfast ingredients could then join the scheme and display the Deliciouslyorkshire Breakfast symbol.
The Deliciouslyorkshire Breakfast campaign is growing from strength to strength and is capitalising on the growing trend for the hospitality industry to source and serve more locally grown products.
2007
October 2007 Winner of Yorkshire, Moors & Coast Hotel of the Year
Scarborough's Crown Spa Hotel was named hotel of the year (50 bedrooms and over). Manager David Chambers collected the award and said: "Everyone's hard work has paid off, it's absolutely fantastic."
Judges noted that the mystery shopper who visited the hotel went back and ate there for a second night at their own expense.
May 2007 Awarded the REP's mark of Quality
All gym staff are members of REPS; the Register of Exercise Professionals (REPs) has been set up to help safeguard and to promote the health and interests of people who are using the services of exercise and fitness instructors, teachers and trainers. The Register uses a process of self-regulation that recognises industry-based qualifications, practical competency, and requires exercise professionals to work within a Code of Ethical Practice. Members of the Register are given a card and registration certificate to prove their qualification and membership. Also known as the Exercise Register it operates in the UK and across the world to recognise personal achievement and competencies of qualified exercise professionals. Is your instructor REP's approved?
March 2007 Scarborough Pancake Olympics winners
Shrove Tuesday saw the annual Pancake Olympics take place in Scarborough Town Centre, organised by Scarborough Town Centre Management, and of course Yorkshire Coast Radio, the Crown Spa was represented; Kyle Wood and Andy Baird brought home the Bacon! Kyle Wood- Duty Manager at the Crown Spa Health Club said" we had a flipping good time!"
2006
June 2006 Awarded the Accreditation of Investor In People Employer
Moira Arnott - Business Advisor with Business Link who acted as the Crown Spa Hotel's Investors in People Advisor said: " This is a tremendous success for the hotel. To be recognised against the Investors in People standard whilst undergoing such significant change can only be achieved with a genuine team effort and directly involving employees in continually improving the hotel. It must surely mark the hotel as one of the employer's of choice within the resort."
2005 and earlier
2004 National Winner of the FIA’s commit to get fit campaign
In 2004 the Crown Spa Health Club became a national award winner of ‘Commit To Get Fit’, a huge national fitness campaign that runs every summer, aims to encourage up too 100,000 people to improve their fitness through exercise.
In 2004 it was the 13th year and saw 500 health clubs and leisure centres offering free fitness assessments and discounted short term memberships – It was the perfect way to help people attain a healthier lifestyle! Supported by celebrities such as Steve Redgrave, Seb Coe, Sally Gunnell, Sue Barker & Arnold Schwarzenegger, ‘Commit To Get Fit’ has generated more than £1 million for charity. The chosen charity for 2004 was Diabetes UK. Benet Middleton, Chief Executive of Diabetes UK, says: “We are so pleased to be working with Commit To Get Fit this summer because physical activity is a vital part of both managing diabetes and helping to prevent the condition. In fact, in some cases, Type 2 diabetes can be directly linked to obesity and inactive lifestyles.”
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